Major feature release: Live Human Chat. Two new database tables\nare created automatically on first admin page load after upgrade.\nNo breaking changes to existing AI chat functionality.<\/p>"},"ratings":{"1":0,"2":0,"3":0,"4":0,"5":1},"assets_icons":{"icon-128x128.png":{"filename":"icon-128x128.png","revision":3613832,"resolution":"128x128","location":"assets","locale":"","width":128,"height":128},"icon-256x256.png":{"filename":"icon-256x256.png","revision":3613832,"resolution":"256x256","location":"assets","locale":"","width":256,"height":256}},"assets_banners":{"banner-1544x500.png":{"filename":"banner-1544x500.png","revision":3613832,"resolution":"1544x500","location":"assets","locale":"","width":1544,"height":500},"banner-772x250.png":{"filename":"banner-772x250.png","revision":3613832,"resolution":"772x250","location":"assets","locale":"","width":772,"height":250}},"assets_blueprints":{},"all_blocks":[],"tagged_versions":["1.0.92","1.0.93","1.0.95","1.1.01","1.1.14","1.10.4","1.10.5","1.13.7","1.14.12","1.14.13","1.14.16","1.14.6","1.14.8","1.14.9","1.15.12","1.15.17","1.15.19","1.15.20","1.15.7","1.17.2","1.17.9","1.18.1","1.20.5","1.23.4","1.23.6","1.24.1","1.3.10","1.3.32","1.3.7","1.3.8","1.3.9","1.41.0"],"block_files":[],"assets_screenshots":{"Screenshot-1.png":{"filename":"Screenshot-1.png","revision":3613832,"resolution":"1","location":"assets","locale":"","width":1920,"height":910},"Screenshot-2.png":{"filename":"Screenshot-2.png","revision":3613832,"resolution":"2","location":"assets","locale":"","width":1920,"height":911},"Screenshot-3.png":{"filename":"Screenshot-3.png","revision":3621790,"resolution":"3","location":"assets","locale":"","width":1920,"height":910},"Screenshot-4.png":{"filename":"Screenshot-4.png","revision":3616588,"resolution":"4","location":"assets","locale":"","width":2400,"height":1138},"Screenshot-5.png":{"filename":"Screenshot-5.png","revision":3621790,"resolution":"5","location":"assets","locale":"","width":1920,"height":910},"Screenshot-6.png":{"filename":"Screenshot-6.png","revision":3613832,"resolution":"6","location":"assets","locale":"","width":1920,"height":910}},"screenshots":{"1":"General Settings \u2014 configure your AI provider, API key, and core preferences.","2":"Chat Appearance \u2014 customize colors, icons, welcome message, and branding to match your store.","3":"Live Chat Management \u2014 the admin console for handling active conversations and agents.","4":"AI Conversation \u2014 the assistant answering a customer's question live on the storefront.","5":"Product Recommendations \u2014 the AI surfacing matching products in real time during a chat.","6":"Knowledge Base Mapping \u2014 configure which store pages (Shipping, Returns, About) the AI reads from."}},"plugin_section":[],"plugin_tags":[2353,2364,2369,2379,286],"plugin_category":[45],"plugin_contributors":[265289,266869],"plugin_business_model":[],"class_list":["post-298319","plugin","type-plugin","status-publish","hentry","plugin_tags-ai","plugin_tags-chatbot","plugin_tags-customer-support","plugin_tags-live-chat","plugin_tags-woocommerce","plugin_category-ecommerce","plugin_contributors-fahadali158","plugin_contributors-winalttechnologies","plugin_committers-fahadali158","plugin_committers-winalttechnologies","plugin_support_reps-fahadali158"],"banners":{"banner":"https:\/\/ps.w.org\/winaltchat-for-woocommerce\/assets\/banner-772x250.png?rev=3613832","banner_2x":"https:\/\/ps.w.org\/winaltchat-for-woocommerce\/assets\/banner-1544x500.png?rev=3613832","banner_rtl":false,"banner_2x_rtl":false},"icons":{"svg":false,"icon":"https:\/\/ps.w.org\/winaltchat-for-woocommerce\/assets\/icon-128x128.png?rev=3613832","icon_2x":"https:\/\/ps.w.org\/winaltchat-for-woocommerce\/assets\/icon-256x256.png?rev=3613832","generated":false},"screenshots":[{"src":"https:\/\/ps.w.org\/winaltchat-for-woocommerce\/assets\/Screenshot-1.png?rev=3613832","caption":"General Settings \u2014 configure your AI provider, API key, and core preferences."},{"src":"https:\/\/ps.w.org\/winaltchat-for-woocommerce\/assets\/Screenshot-2.png?rev=3613832","caption":"Chat Appearance \u2014 customize colors, icons, welcome message, and branding to match your store."},{"src":"https:\/\/ps.w.org\/winaltchat-for-woocommerce\/assets\/Screenshot-3.png?rev=3621790","caption":"Live Chat Management \u2014 the admin console for handling active conversations and agents."},{"src":"https:\/\/ps.w.org\/winaltchat-for-woocommerce\/assets\/Screenshot-4.png?rev=3616588","caption":"AI Conversation \u2014 the assistant answering a customer's question live on the storefront."},{"src":"https:\/\/ps.w.org\/winaltchat-for-woocommerce\/assets\/Screenshot-5.png?rev=3621790","caption":"Product Recommendations \u2014 the AI surfacing matching products in real time during a chat."},{"src":"https:\/\/ps.w.org\/winaltchat-for-woocommerce\/assets\/Screenshot-6.png?rev=3613832","caption":"Knowledge Base Mapping \u2014 configure which store pages (Shipping, Returns, About) the AI reads from."}],"raw_content":"\n
WinaltChat<\/strong> adds a fast, intelligent chat widget to your\nWooCommerce store. Customers can search your product catalogue,\nget instant answers about shipping and returns, and \u2014 when they\nneed a real person \u2014 connect to your support team through a built-in\nlive chat system, all without leaving your store.<\/p>\n\n We aim to respond to all support requests within 48 hours.<\/p>\n\n This plugin connects to third-party AI providers only when you\nconfigure an external AI mode and enter your own API key. In Basic\nAI mode and during live human chat, no external AI service is used.<\/p>\n\n AI Providers (optional \u2014 only when an API key is configured)<\/strong><\/p>\n\n Customer messages, recent conversation context, and relevant store\nand product context are sent to the AI provider you select so it\ncan generate a response. No data is sent to these providers when\nusing Basic AI mode.<\/p>\n\n Amazon Associate Program (optional \u2014 only when a tag is configured)<\/strong><\/p>\n\n When the Amazon fallback is enabled and no matching product is\nfound in your store, the plugin generates an Amazon search link\nwith your Associate tag. No customer data is transmitted to Amazon\nby the plugin \u2014 the link simply directs the visitor's browser.<\/p>\n\n Deactivation Feedback (sent on deactivation \u2014 full survey response, or a bare anonymous count if skipped)<\/strong><\/p>\n\n When you deactivate this plugin, an optional short survey asks why.\nIf you respond, your site URL, the plugin\/WordPress\/PHP version, and\nwhatever you entered in the survey are sent to Winalt Technologies to\nhelp improve the plugin. If you skip the survey instead, a bare\ndeactivation count (just the plugin version \u2014 no site URL, WordPress\nversion, or PHP version) is still sent so skipped deactivations aren't\ninvisible in aggregate. No personal data is collected beyond this\nunless you choose to type it into the free-text field yourself.<\/p>\n\n Anonymous Usage Tracking (optional \u2014 off by default, only sent if you click \"Allow\")<\/strong><\/p>\n\n On first use, a notice asks permission to send anonymous \"still\nactive\" pings to help us understand real-world installs. Nothing is\nsent unless you click \"Allow\" \u2014 you can also decline, or change your\nchoice later from the plugin's General Settings tab. When enabled,\nyour site URL and the plugin\/WordPress\/PHP version are sent to Winalt\nTechnologies once immediately and then roughly once a day for as long\nas it stays enabled. No personal or customer data is ever included.<\/p>\n\n Support Contact Form (optional \u2014 only sent if you use \"Contact us directly\")<\/strong><\/p>\n\n The settings page includes a \"Contact us directly\" form. If you use it,\nyour message and the plugin version are sent to Winalt Technologies so\nwe can respond; your email address is included only if you choose to\nenter one. Nothing is sent unless you submit this form yourself.<\/p>\n\n Basic AI Pattern Sync (automatic \u2014 runs roughly once a day, plus once shortly after activation)<\/strong><\/p>\n\n Basic AI mode periodically pulls an updated set of intents, patterns,\nand responses from Winalt Technologies so its built-in conversational\nreplies can improve and cover more languages over time. Only your\nsite's detected language and the version number of the pattern set\nyou already have cached are sent \u2014 nothing else. Your customer\nmessages, conversation content, and product data are never sent as\npart of this sync, and never leave your site for this feature. If the\nsync ever fails (network error, timeout, or Winalt Technologies is\nunreachable), Basic AI mode silently keeps using whatever it already\nhas cached, or its original built-in patterns if it has never synced\nsuccessfully \u2014 nothing breaks and no data is lost.<\/p>\n\n No. The built-in Basic AI mode handles product search, comparisons,\npolicy questions, and conversation without any API key or external\nservice. Real AI mode (Groq, OpenAI, Claude, Gemini) is optional\nand improves response quality for complex queries.<\/p><\/dd>\n No. It runs entirely within your WordPress site using the WordPress\nREST API. No Pusher, no LiveChat subscription, no third-party\naccounts needed.<\/p><\/dd>\n Every handoff request is queued in the Live Chats screen the moment\nit happens, so you'll see it whenever you next check \u2014 no need to\nhave been watching at the time. You'll also get an email at your\nconfigured notify address, and a browser notification fires in the\ntab itself (if you grant notification permission) when it's open.\nKeep the tab open while you work to additionally show as instantly\nonline, so a visitor connects to you live instead of waiting.<\/p><\/dd>\n The AI assistant keeps helping the customer seamlessly. A message\nexplains the team is unavailable, and the customer is offered an\noptional email field so you can follow up. No dead ends.<\/p><\/dd>\n At 90 seconds of no response, the visitor sees a friendly\n\"thanks for your patience\" message. At 5 minutes, the chat\ngracefully returns to AI mode with an email capture option. Both\nthresholds are configurable in the Live Human Chat settings.<\/p><\/dd>\n Currently any admin with the manage_options capability can see and\nreply to all live chats. Multi-agent role management is planned for\na future release.<\/p><\/dd>\n Deleting the plugin via the WordPress Plugins screen automatically\nremoves all WinaltChat settings, options, and live chat database\ntables from your site.<\/p><\/dd>\n Yes. The chat widget is injected into the page footer and uses its\nown scoped CSS so it does not conflict with theme styles.<\/p><\/dd>\n The AI chat widget loads asynchronously and does not block page\nrendering. Live chat polling only runs while an active live session\nis in progress \u2014 normal AI chat and idle pages make zero polling\nrequests.<\/p><\/dd>\n\n<\/dl>\n\n\nAI Shopping Assistant<\/h4>\n\n
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Live Human Chat<\/h4>\n\n
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Privacy & Security<\/h4>\n\n
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Bundled Libraries<\/h4>\n\n
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assets\/js\/vendor\/purify.min.js<\/code>; not loaded\nfrom a CDN. \u00a9 Cure53 and other contributors. Dual-licensed under\nthe Apache License 2.0 and Mozilla Public License 2.0, both\nGPL-compatible. github.com\/cure53\/DOMPurify<\/a><\/li>\n<\/ul>\n\nRequirements<\/h4>\n\n
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Support<\/h4>\n\n
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External Services<\/h3>\n\n
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winaltchat-for-woocommerce<\/code> folder to\n \/wp-content\/plugins\/, or install directly via the WordPress\nPlugins screen.<\/li>\n\n
Do I need an API key to use this plugin?<\/h3><\/dt>\n
Does Live Human Chat require any external service?<\/h3><\/dt>\n
How does the admin know a customer is waiting?<\/h3><\/dt>\n
What happens if no admin is online when a customer asks for help?<\/h3><\/dt>\n
How long before an unanswered live chat falls back to the AI?<\/h3><\/dt>\n
Can multiple admins handle chats at the same time?<\/h3><\/dt>\n
How do I remove all plugin data on uninstall?<\/h3><\/dt>\n
Does it work with my theme?<\/h3><\/dt>\n
Will it slow down my site?<\/h3><\/dt>\n
1.41.0<\/h4>\n\n
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liveChat.strings<\/code> payload, so it stayed 100% hardcoded English even after v1.40.0's pass over the rest of that section (its Chinese-conversation override from v1.40.1 still applies on top of whatever text is configured here).<\/li>\n<\/ul>\n\n1.40.2<\/h4>\n\n
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get_option()<\/code>'s fallback default only ever applies when an option row doesn't exist in the DB at all; once a save had ever written an empty string for one of these fields, every later admin page load got that stored ''<\/code> back instead of the hardcoded default \u2014 even though the frontend and the save handler both already treat an empty value as \"not customized, use the default.\" The admin form's own rendering was the one place not applying that same fallback. Now it does: any of these fields with a blank stored value renders with the real, editable default text pre-filled, exactly like a field that was never touched.<\/li>\n<\/ul>\n\n1.40.1<\/h4>\n\n
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isChineseConversation()<\/code> in chat-live.js, checking the visitor's own typed messages, not the site locale) so the name prompt\/placeholder switch to Chinese mid-conversation when the visitor is writing in Chinese, same as the server-side cart-query fix in v1.40.0.<\/li>\n1.40.0<\/h4>\n\n
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liveChat.strings<\/code> payload \u2014 the only two survivors after last round's pass over emailPrompt\/emailPlaceholder\/emailThanks. On a non-English site these showed up as stray English sentences inside an otherwise all-Chinese (or other-language) handoff conversation. Now admin-customizable (Name Prompt Text \/ Name Field Placeholder, under Chat Labels & Messages \u2192 Live Human Chat) with the same fallback text as before, exactly like the other Live Human Chat strings.<\/li>\n__()<\/code>, which translates by the SITE's configured WordPress locale, not by the individual visitor's message language. Added a narrow, additive CJK detector (is_chinese_message()<\/code>) so a Chinese-language cart question now gets a Chinese-language answer (contents, empty-cart, and unavailable-cart replies) regardless of site locale, without changing behavior for any other language.<\/li>\n1.39.0<\/h4>\n\n
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1.38.0<\/h4>\n\n
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1.37.0<\/h4>\n\n
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1.36.1<\/h4>\n\n
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cfg.strings<\/code> but chat-ui.js rendered hardcoded literal English instead of reading them \u2014 now wired up correctly (and both are admin-editable as of this version).<\/li>\ntitle<\/code> attribute) were hardcoded English regardless of site language, while their (visually hidden) aria-label<\/code> was already correctly localized \u2014 tooltips now show the same, correctly localized text.<\/li>\n<\/ul>\n\n1.31.0<\/h4>\n\n
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should_use_basic_ai()<\/code> gated every live chat request behind a hardcoded key-prefix\/length guess (e.g. Gemini keys must start with \"AIza\") that had nothing to do with whether the key actually works \u2014 a key in a format that guess didn't recognize sent every single message to Basic AI instead, while the admin screen still showed \"Running: \" the whole time. Removed that local format gate; a stored key now always gets a real API call, exactly like \"Test Key\" already does, with the existing graceful Basic-AI fallback still covering an actual API failure.<\/li>\n<\/ul>\n\n1.30.6<\/h4>\n\n
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1.30.3<\/h4>\n\n
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<p><\/code> with no CSS of its own, so the browser's default ~16px paragraph margin was the only spacing it had. Moved \"Sync Now\" above the status line and gave the line a proper, deliberate 10px top margin matching the rest of the design.<\/li>\n<\/ul>\n\n1.30.2<\/h4>\n\n
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1.30.1<\/h4>\n\n
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gpt-4o<\/code> to